P O L I C I E S

FAILURE TO READ AT YOUR OWN RISK

OUR SERVICE GUARANTEED 

 

We Make Every Attempt To Ensure That You Are Satisfied At Officially Xclusive Salon Lounge. In The Event You Are Not Completely Satisfied,

Please Let Us Know At The Time Of Your Service Or Within 48 Hours After Your Service Have Been Performed.

SALON POLICY

 

-Must Arrive To Your Appointment Alone, No Extra People Are Allowed Due To Limit Space Within The Salon.

-Please Refrain From Attending Your Appointment If You Are Sick. Please Reschedule By Utilizing The Link Within Your Confirmation Email.

BOOKING POLICY

-If Changes To An Existing Appointment Needs To Be Made, You Must Do So Within 24 Hours To Your Appointment. Absolutely No Same Day Changes.

-Nonrefundable Deposit Are Required At Time Of Booking, That Will Be Credited To Your Appointment.

-Deposits Refunds Are ONLY Issued In The Instance That Your Stylist Is Unable To Complete The Scheduled Appointment!

TARDINESS POLICY

-To Avoid Inconveniencing Other Clients, Please Arrive To Your Appointment On Time. You Are Allowed A 15 Minute Grace Period. 25 Minutes Will Result In A $15 Inconvenience Fee, Anything After That Will Have To Be Rescheduled! 

CANCELLATION POLICY

Clients Are Encouraged To Cancel As Far In Advance As Possible 

NO CALL/NO SHOW

In Order To Respect The Time Of Our Stylist, Clients Who Do Not Contact Your Stylist In Regards To Missing Your Appointment Will  Receive A $25 Inconvenience Fee That Will Be Added To Your Next Appointment And You Will No Longer Be Able To Book Directly Through The Website And Will Be Strictly On A Walk-In Only Basis Until Further Notice.

METHODS OF PAYMENT

Officially Xclusive Salon Lounge Accepts VISA, Mastercard, Discover, & Cash

VISIT US

5471 Baltimore National Pike

Catonsville Maryland, 21229

OPENING  HOURS

Sunday: CLOSED

Monday: CLOSED 

Tuesday: CLOSED

Wednesday: 10am until 430pm

Thursday: 10am until 430pm

Friday: 9am until 6pm

Saturday: 8am until 2pm

CUSTOMER SERVICE

info@officiallyxclusive.com

443.492.7556

© 2020 Officially Xclusive.  All Rights Reserved.